Overall, air travelers' level of contentment with carriers is on the rise, according to the University of Michigan's latest American Customer Satisfaction Index for the airline industry. The findings are similar to the J.D. Power and Associates 2010 North America Airline Satisfaction Study released last week.
Not surprisingly, the survey also showed that air travelers are frustrated with paying extra for amenities that used to be free, like checked bags. Fees were the No. 1 complaint when passengers were asked what they disliked most about flying. What are air travelers willing to pay for? Alcoholic drinks, access to the Internet and extra legroom, according to the survey. Less than 1 percent said they'd pay for a pillow or blanket.
No comments:
Post a Comment